Shipping Info & FAQ
FREE SHIPPING TERMS
We currently offer Free Shipping over $100 for all Domestic (US) orders placed on our site. Orders placed under $100 are subject to a $5 ground shipping charge. If you wish to receive your KYA bikini faster you may upgrade your shipping for an additional cost. International shipping charges will vary based on region and weight. Orders placed after 12 PM PST, weekends, or holidays will typically be processed the following business day.
Expedited Shipping incurs additional costs depending on speed chosen at the time of order. Orders placed before 12PM PST will be shipped out same business day. Orders placed after 12PM PST will be shipped out next business day. Expedited shipping only delivers Monday-Friday with the exception of recognized holidays. If your order is placed during the weekend it will ship out that following Monday. Expedited shipping can vary 1-2 days depending on your location.
Domestic Free Shipping items will be delivered via USPS to the address provided at checkout. Orders over $300 will require signature confirmation unless this option is explicitly waived by customer. The customer is responsible for securing package after delivery and assumes responsibility for any package that is reported stolen or lost when tracking information shows unsuccessful package delivery.
WHEN WILL MY ORDER SHIP?
Orders placed before 12pm PST will ship same day and orders placed after 12pm PT will ship next (business) day.
WHAT IS THE RETURN POLICY?
We want our KYA Girls to LOVE the item(s) they've ordered so if your not completely satisfied with your purchase, you may return your item(s) within 14 days to receive a full refund minus applicable shipping charges. Begin the return process at https://www.kyaswim.com/a/returns and a shipping label will be provided to you once return process is completed. If you decide to use the label provided by KYA, $5 will be deducted from the refund amount. You may also ship using your own method for a full refund minus original shipping charges if applicable.
**Please note Marked Sale items and item(s) bought with a promo code of 30% and higher are considered FINAL SALE and cannot be returned or exchanged**
We accept International returns/exchanges, however the customer is responsible for return shipping/handling charges and return shipping labels are not provided. Customer must present a tracking number in case of any lost/stolen package as KYA is not responsible for lost/stolen packages.
You may exchange an item by visiting https://www.kyaswim.com/a/returns and selecting the "Store Credit" option. A prepaid shipping label will be provided at no cost to return item(s) back to KYA swim. Once we receive your returned items to our warehouse, a unique Store Credit code will be sent to your email. You may use this code to freely shop the site and repurchase the desired item (size/style/color).
IN A RUSH TO RECEIVE AN EXCHANGE?
Complete a return for "Refund" and create a new purchase for the correct item(s) on www.kyaswim.com. You will be required to pay the Refund Label fee but you the new order will be shipped out much quicker than through the normal Store Credit process.
If you have any questions please email email@example.com and we'll gladly assist!
HOW DO I TAKE CARE OF MY KYA BIKINIS?
Our bikinis are made of the highest quality fabric that is sure to last with some LOVE given. Caring for them is simple. Hand wash with mild soap in cold water. Lay flat or hang dry in shady area.
WHERE ARE YOU LOCATED?
We headquartered in Huntington Beach California and our swimwear is carried in-store at various retailers near you. Please click here for full list retailers.
WHAT DOES PRE-ORDER MEAN?
Pre-Order items are available for purchase. However, the item has either not yet been released, or we currently do not have the item in stock and our waiting on its arrival to our office. If items can be shipped sooner we will notify you via email.
We are here to help! Please contact firstname.lastname@example.org with any questions.
WE LOVE seeing our KYA girls! Post your photos on Instagram and #KYAswim for your chance to win $100 dollar shopping spree!